“Are you open on Saturdays?”1
The same question. For the fifth time.
Opening hours, services, how things work: you’re typing answers you’ve already given several times today.
Every enquiry in view.
Every reply under control.
One inbox for every customer enquiry – Kundino only answers what you approve.
Your information. Your rules. Your choice.
One shared space for your teamIllustrative product view · Sample data
For small businesses with plenty to do.
Retail
Trades
Services
SOUND FAMILIAR?
Three channels.
And you in the middle.
Between customer appointments, daily tasks and closing time, new messages keep coming in. It’s easy to lose track.
Where was that enquiry again?
Email on your computer, WhatsApp on your phone, a form somewhere in between. You spend your time searching instead of replying.
“Has anyone dealt with this yet?”
Everyone thinks someone else has it.
One message goes unanswered, another gets two replies. There’s no shared view of open enquiries.
GET STARTED EASILY
Your business. Your knowledge.
An assistant that works with you.
Kundino is your assistant for customer enquiries. Artificial intelligence – AI for short –
recognises relevant questions and drafts replies using your information.
01
Connect & add your knowledge
Connect your channels, add information about your business and link your website as a source of knowledge.
02
Choose what Kundino handles
Select the types of questions for each channel. Kundino answers them or asks for the specific details you need.
03
A shared view of everything
See enquiries, replies and collected details in your inbox. Your team reviews, approves and takes over personally.
Request a personal consultation
Together, we’ll find what works for your business.
LESS SORTING. MORE GETTING DONE.
Make your working day
easier.
Manage WhatsApp and email enquiries without constantly switching apps. With the information you need to reply.
One inbox.
The full picture.
WhatsApp, email and website forms come together. Your team can see what’s arrived and what still needs a reply, all in one place.
Your inbox
3 channels
Repair enquiryAnna Keller · WhatsAppReview
Opening hoursThomas Weber · EmailAnswered
Personalised quoteSarah Fischer · Web formOpen
Answers from your knowledge.
The details you add and your connected website provide the foundation. Kundino uses this information about your business.
Your information+Your website
Your rules for every channel.
Enable specific question types for each channel. For example, opening hours via WhatsApp and quote requests via a form.
Opening hours
WhatsApp Quote requests
Web form
The right details. Already there.
For enquiries your team needs to handle, Kundino collects the details you’ve specified – such as the issue, model or preferred appointment.
EnquiryModelPreferred appointment
More customer context.
Create customers from enquiries or link existing customers. Contact details and related enquiries stay together.
AK
Anna KellerCustomer profile · 2 enquiries
Recognise familiar contacts.
Kundino uses saved contact details to match new enquiries to an existing customer automatically. No need to organise familiar contacts from scratch each time.
YOU HAVE THE FINAL SAY
Automatic?
Only when you want it.
Want to automate customer enquiries and still stay in control? Choose whether Kundino replies directly or waits for your approval.
Your information. Your rules. Your choice.
Suggested reply from KundinoApproval needed
“Are you open on Saturday?”
Your knowledge guides the answer. You decide when to send it.
Interactive example · No real messages sent
ON THE GO, TOO
Your inbox.
Always with you.
A quick look at your phone between appointments: see straight away where your approval or a personal reply is needed.
Mobile design preview · Sample data
WHAT THIS LOOKS LIKE DAY TO DAY
A bicycle workshop.
Two enquiries. Clearly handled.
An example of how to organise your customer enquiries –
and where a personal reply makes a difference.
Email
“Hello, are you open this Saturday?”Thomas Weber · Example customer
Question recognised. Answer available.
“Opening hours” is enabled for email. Kundino uses the saved hours and replies directly, as configured by the business.
Handled and easy to follow.
The inbox shows the enquiry and the reply that was sent. The business can review the conversation.
WhatsApp
“My brake is rubbing. Can I come in next week?”Anna Keller · Example customer
Collect the details for your team.
For repair enquiries, Kundino asks for the bicycle model, the problem and the preferred appointment. The workshop has specified these details in advance.
Ready for your personal reply.
Model: city bike. Problem: rubbing brake. Preferred day: Tuesday. The team reviews the enquiry and replies personally. Kundino does not confirm an appointment.
The people, messages and opening hours shown are sample data.
GOOD TO KNOW
Your questions.
Clear answers.
What you should know about your AI assistant for customer enquiries.
Prefer to talk in personWhich channels can I connect to Kundino?
Kundino brings customer enquiries from WhatsApp, email and website forms together in one shared inbox. For each channel, you choose which types of questions the assistant can handle.
What happens if no configured question fits?
Kundino lets the customer know that your business will get in touch personally. The enquiry is in the shared inbox so your team can take over. You decide when and how to reply.
Where do Kundino’s answers come from?
They’re based on the information you add about your business and content from your connected website. For recognised customers, information from previous enquiries may also be used. Keep your information up to date and review replies when personal judgement is needed.
Can my team review and edit replies first?
Yes. Choose between sending immediately and approval before sending. With approval enabled, your team reads the suggested reply, can edit it and then approves it for sending.
Can Kundino collect details for an enquiry too?
Yes. You specify the details needed for each question type, such as the request, a model or a preferred appointment. Kundino asks for this information. Your team handles personal advice, individual quotes and appointment confirmations.
Do I need to know about artificial intelligence?
No. Here, AI is software that analyses messages and drafts replies using your information. Straightforward settings let you choose which questions Kundino handles. In a personal consultation, we’ll discuss how this could work for your business.
What will we discuss in the personal consultation?
We’ll look at your current channels, recurring questions and your team’s tasks. Together, we’ll work out where Kundino can help, what information it needs and which replies you want to stay in control of.
LET’S TALK ABOUT YOUR WORKING DAY
Less message chaos.
More room for
your business.
Where do your enquiries arrive today? What takes up your time? Tell us about it. Together, we’ll explore how Kundino can support your business.
Your workflows come firstClear and personalPractical options for your business
Technology that helps every day.Kundino · von Loco Lokal